Terms & Conditions

Pricing & Payment:
Prices are charged in sterling and conversions are for guidance only. Prices are subject to change.  
Full payment is required upon check-out (except for group bookings). See the cancellation policy below for further information.
We reserve the right to pre-authorise your card prior to arrival.
Cancellation Policy: 
To avoid misunderstandings, all cancellations are acknowledged in written form and will be confirmed via email, fax or letter. 
Please retain the confirmation in the event of cancellation.

Individual Bookings:
For cancellation up to 120 hours before the intended arrival date, no fee will be charged.
For cancellation less than 120 hours before the intended arrival date, the first night will be charged.
In the event of a no-show, the total cost of the reservation will be charged.

Group Bookings (4 or more rooms)
To secure a group booking we require credit card details and a non-refundable deposit of 20% of the total cost of the booking.
This deposit will be deducted from your total account, which will be payable on arrival.
If the booking or a part of the booking is cancelled 14 days or less before the intended arrival, 100% of the cost (less the deposit) for the total stay will be charged to your card, unless the rooms can be re-let.

Special Offers: 
Special offers are subject to availability and only valid at time of booking. Bookings must be made on the Henrietta House website or by calling the hotel. 
Existing bookings and third-party bookings are not eligible for special rates/offers. Offers cannot be combined. No exceptions will be made.

Property Damage: 
Henrietta House has many antiques, paintings and unique furnishings.
Should disorderly conduct result in damage to Henrietta House property, you will be notified and charged for cleaning/repair/replacement of damaged property.

Non-Smoking Policy:
Henrietta House is a strictly non-smoking establishment. Should you smoke in your room, our state-of-the-art fire alarm system will be activated and a housekeeping charge of £100 will be charged to your card. 
Please be considerate of your fellow guests.